Shipping & Refund Policy
At the moment, we offer shipping locally within Hong Kong for most of our made-to-order pieces. In-stock items typically ship within 2-4 business days, while custom orders may require 4-6 weeks or more, depending on the design's complexity. For inquiries regarding international shipping or special orders, please don't hesitate to contact our team.
As the majority of our pieces are custom-made, we maintain a no-return or refund policy. However, modifications such as resizing may be possible within 30 days of receiving your item, potentially incurring additional charges depending on the specific alteration. If you receive a damaged or defective item, please reach out to us immediately so we can assist you.
If you have any questions about the shipping or delivery arrangement of tennis bracelets or our other items, please contact us at info@shoptrellis.com.
Bespoke Tennis Bracelets
FAQs
Beyond our versatile tennis bracelets, Trellis by Elyana offers a
diverse selection of exquisite lab-grown diamond jewellery in Hong Kong, including custom-made jewellery, engagement rings, wedding bands, earrings, and
necklaces. Each piece is meticulously crafted with ethically sourced lab-grown
diamonds, reflecting our commitment to providing elegance and luxury without
compromising on affordability and sustainability.
Beyond our versatile tennis bracelets, Trellis by Elyana offers a
diverse selection of exquisite lab-grown diamond jewellery in Hong Kong, including custom-made jewellery, engagement rings, wedding bands, earrings, and
necklaces. Each piece is meticulously crafted with ethically sourced lab-grown
diamonds, reflecting our commitment to providing elegance and luxury without
compromising on affordability and sustainability.
We believe that the diamonds we wear should empower and instil
confidence in you without affecting the environment. Embellishing your wrist with a lab-grown diamond tennis bracelet allows you to
embrace sustainable luxury and ethical sourcing without sacrificing the beauty of your jewellery, as the diamond is made using fewer environmental resources, resulting in a lower carbon footprint.
Our lab-grown diamonds offer an ethical and eco-conscious choice
without compromise. Each diamond is graded using the standard 4Cs for quality assurance, and those above 1 carat come with IGI certification, ensuring you receive a stunning and responsibly sourced gemstone.
We believe that the diamonds we wear should empower and instil
confidence in you without affecting the environment. Embellishing your wrist with a lab-grown diamond tennis bracelet allows you to
embrace sustainable luxury and ethical sourcing without sacrificing the beauty of your jewellery, as the diamond is made using fewer environmental resources, resulting in a lower carbon footprint.
Our lab-grown diamonds offer an ethical and eco-conscious choice
without compromise. Each diamond is graded using the standard 4Cs for quality assurance, and those above 1 carat come with IGI certification, ensuring you receive a stunning and responsibly sourced gemstone.
To preserve the brilliance of your tennis bracelet, we recommend
avoiding exposure to harsh chemicals and removing it during activities that may subject it to impact or abrasion. Regular cleaning with mild soap and water, along with proper storage in a jewellery box, will help maintain its sparkle for years to come.
To preserve the brilliance of your tennis bracelet, we recommend
avoiding exposure to harsh chemicals and removing it during activities that may subject it to impact or abrasion. Regular cleaning with mild soap and water, along with proper storage in a jewellery box, will help maintain its sparkle for years to come.